Retail

Competition is fierce, consumer expectations are at an all-time high, and the experience economy is here. Today, a retailer’s most critical competitive advantage is the experience they deliver. By combining our cutting edge, end-to-end CX design and orchestration services, with our deep industry expertise, Avtex helps retailers transform customer experiences, wow their customers, and differentiate their brand.

Drive Exceptional Value for Your Retail Business with Avtex

Become a Digital-First Business

Nowhere is digital transformation happening faster than in the retail industry. Avtex helps retailers easily adapt to rapid digitization and build seamless, personalized digital experiences that empower your customers, bolster your brand, and drive new business.

Future-Proof Your Organization

As new technologies and competitors emerge, consumer behavior changes, and economic shifts occur, you need a future-proof business foundation. Avtex develops strategic frameworks that help retailers drive efficiencies, reduce costs, attract business, and remain competitive – no matter what comes.

Make Data-Driven Decisions

Data is everywhere, but it’s only useful if you know how to leverage it. Avtex helps you collect, manage, and analyze your data so you can develop deep, actionable insights on your consumers to deliver hyper-personalized experiences.

Differentiate Your Brand

Differentiated brand experiences are not reserved for the Amazons or the Targets of the world. Avtex empowers you to identify opportunities and gaps in your strategy and helps you deliver your North Star experience to your customers at every touchpoint, so you can set yourself apart and continue profitably growing your business.

Leading Retailers Trust Avtex for CX Transformation

Case Study

Avtex Guides Red Wing Shoes Through a Company-Wide Migration to Office 365

Avtex helped Red Wing Shoes improve employee communication and collaboration, simplify the user experience, and reduce operational costs by deploying Microsoft Office 365 across the entire organization.

Case Study

Chipotle Partners with Avtex to Strengthen Customer Relationships

As a result of partnering with Avtex to build a comprehensive customer data solution, Chipotle has amplified their ability to deliver richer, more meaningful experiences that drive customer loyalty, retention, and brand advocacy.

Case Study

Schwan’s Home Delivery Transforms CX with Help from Avtex

With the help of the Avtex CX Consulting team in understanding, visualizing, and designing a powerful customer experience, Schwan’s Home Delivery has become 100% customer-first and is driving major business transformation.

The Power of Partnership

Avtex is proud to partner with Microsoft to create truly innovative, value-driven solutions for our retail customers. By bring the power of Microsoft’s diverse technology offerings, we are able to build and deliver customized solutions to exceed the unique needs of retail leaders.

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Together with Genesys, Avtex implements contact center technologies that support truly effective retail interactions. Exceeding customer expectations requires powerful technology and innovation, and our Genesys partnership empowers retailers to deliver just that.

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LaunchPad for Commerce

Avtex Innovation for Retailers

Launchpad for Commerce is a rapid start solution built for Microsoft Dynamics 365 leveraging the Microsoft technology stack to provide retailers with an advanced system to manage all their needs around commerce for POS, eCommerce, marketing, contact center, finance and operations, inventory, BI and analytics, and supply chain.

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Always-On Customer Service

Avtex Innovation for Retailers

Every customer interaction has the ability to make or break a customer's relationship with a brand. Empowered by the technology of Microsoft Dynamics 365, Avtex helps retailers build an advanced, dynamic customer service ecosystem that will enhance, personalize, and differentiate these interaction experiences across every channel, 100% of the time.

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LaunchPad for Marketing

Avtex Innovation for Retailers

Your customers expect every interaction to be easy, fast, and secure. Avtex provides a unique value to your retail business and customers through collaboration, technology, and expertise. With Launchpad for Marketing, your customers are at the core of every interaction.

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Envisioning Workshop

Avtex Innovation for Retailers

The Avtex Envisioning Workshop is a two-day collaborative session, where members of your team will be joined by customer experience (CX) experts from Avtex and Microsoft to evaluate your CX delivery and build an action plan for improvement.

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Latest CX Resources for Retailers

eBook

The Big Book of Customer Experience

Why do great experiences like these matter? How do they set the CX leaders apart from the CX laggards? How can organizations move from one level of CX maturity to the next? Download this eBook to get these questions - and so much more - answered.

eBook

Leveraging Technology to Meet Evolving Customer Expectations

Today’s CX technologies make it easier than ever to achieve the level of service your customers expect, so you can maintain your competitive edge. Learn how to these modern solutions can help you deliver high-quality, omnichannel experiences to your customers.

Video

My Last Best Experience: The Apple Store

You’re competing with the organization that most recently left a lasting impression on your customer – regardless of the industry or product they interacted with. VP of Marketing at Avtex, John Seeds details his Last Best Experience with the Apple Store in this video.