Competition is fierce, consumer expectations are at an all-time high, and the experience economy is here. Today, a retailer’s most critical competitive advantage is the experience they deliver. By combining our cutting edge, end-to-end CX design and orchestration services, with our deep industry expertise, Avtex helps retailers transform customer experiences, wow their customers, and differentiate their brand.
Leading Retailers Trust Avtex for CX Transformation
The Power of Partnership
Avtex is proud to partner with Microsoft to create truly innovative, value-driven solutions for our retail customers. By bring the power of Microsoft’s diverse technology offerings, we are able to build and deliver customized solutions to exceed the unique needs of retail leaders.
Together with Genesys, Avtex implements contact center technologies that support truly effective retail interactions. Exceeding customer expectations requires powerful technology and innovation, and our Genesys partnership empowers retailers to deliver just that.
LaunchPad for Commerce
Launchpad for Commerce is a rapid start solution built for Microsoft Dynamics 365 leveraging the Microsoft technology stack to provide retailers with an advanced system to manage all their needs around commerce for POS, eCommerce, marketing, contact center, finance and operations, inventory, BI and analytics, and supply chain.
Always-On Customer Service
Every customer interaction has the ability to make or break a customer's relationship with a brand. Empowered by the technology of Microsoft Dynamics 365, Avtex helps retailers build an advanced, dynamic customer service ecosystem that will enhance, personalize, and differentiate these interaction experiences across every channel, 100% of the time.
LaunchPad for Marketing
Your customers expect every interaction to be easy, fast, and secure. Avtex provides a unique value to your retail business and customers through collaboration, technology, and expertise. With Launchpad for Marketing, your customers are at the core of every interaction.
The Avtex Envisioning Workshop is a two-day collaborative session, where members of your team will be joined by customer experience (CX) experts from Avtex and Microsoft to evaluate your CX delivery and build an action plan for improvement.