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Healthcare

Healthcare organizations are facing a shifting industry paradigm. Disruption to business models, the rise of virtual care, siloed data, competition from retail brands, and heightened patient expectations are just a few of the pressures payers and providers are navigating day in and day out. Healthcare is complex, but Avtex helps you simplify. By combining our healthcare industry expertise with our cutting edge, end-to-end design and orchestration services, Avtex helps you fuel exceptional healthcare experiences - so you can focus on saving lives.

The Power of Avtex for Healthcare

Respond to the Changing Healthcare Industry

Our nimble and agile team of healthcare experts are committed to always having a pulse on the industry. Rest assured, whether a disruption is predicted or unplanned, Avtex helps you build a foundation that allows you to future-proof your business and effortlessly respond to the ever-changing healthcare landscape.

Build a Digital Front Door

Keeping up with accelerated digitization and heightened consumer expectations can be daunting, but Avtex alleviates the pressure. Avtex helps you respond to the digital mandate, and better serve your customers, by building a digital front door that includes strategies for websites, mobile applications, marketing channels, portal solutions, and other digital properties.

Better Understand Your Audience

You’re responsible for serving a wide array of individuals including patients, members, physicians, families, employees, and others. We’re hyper-focused on helping you better understand your most important stakeholders through cutting edge data practices, technology expertise, and award-winning VOC programs. With Avex, the golden record is within reach.

Improve Your HX Maturity

Whether you need help establishing a healthcare experience (HX) strategy, or you’re looking to level-up, we’ve got you covered. We’re with you every step of the way transforming the healthcare experience through our world-class design and orchestration services. Leading experiences aren’t reserved for giant corporations, with Avtex anyone can become a leader in HX.

Drive Extraordinary Business Value

We are relentlessly committed to driving outcomes and measurable results for our customers. Higher patient satisfaction, increased revenue, lower costs to serve, better experiences, and improved customer acquisition and retention are just a few of the outcomes we help healthcare organizations achieve. Your objectives are our objectives, and our success relies on your success.

Enhance Your Healthcare Experience

At Avtex, everything we do is focused on fueling exceptional experiences. We will help you strategize, design, and orchestrate experiences that are aligned to your North Star vision. Plus, we have deep partnerships with companies like Microsoft and Genesys that help us enhance the experience even further.

Healthcare Leaders Trust Avtex for Experience Transformation

Av Med Logo Stacked k
Delta Dental
Dispatch health
Lifeline Screening
Mary Washington Healthcare

Case Study

AvMed Uncovers New Growth Opportunities Through Competitive Market Insights

AvMed, a health insurance provider based out of Florida, partnered with Avtex to gain a deeper understanding of new and existing members so they could drive growth and deliver the highest value experiences in both familiar and unfamiliar markets.

Case Study

Avtex Helps LifeSource Improve Collaboration Using Cloud Technologies

When LifeSource, an organization that works closely with hospitals and transplant centers to facilitate organ and tissue donation, was ready to embrace the cloud, Avtex helped them seamlessly migrate and enhance the employee experience.

Case Study

Avtex Empowers Language Access Network to Connect Patients with Trained Interpreters

Language Access Network connects patients and medical providers with interpreters fluent in more than 210 languages. To better serve its customers, LAN needed a mobile video-streaming application that could be accessed by patients and medical providers quickly and easily, and Avtex delivered.

Meet Our Healthcare Experience Experts

Mike Pietig

Vice President, Healthcare Experience

Matt Durski

Director, Healthcare Patient and Member Experience

Nick Wanner, PA-C

Avtex Clinical Advisor

Jason King

Account Executive

Matt Maliszewski

Business Development Director, Healthcare

Ryan Albert

Business Development Director, Healthcare

Latest Resources for Healthcare Organizations

Whitepaper

Omnichannel Healthcare Experience Report

COVID-19 fundamentally transformed the way patients think about healthcare. This white paper provides key insights into how patients and members want to be served in this new post-pandemic paradigm and explores preferences around communication, channels, and settings of care.

Infographic

10 Stats About Patient Experience in 2021

What matters most to patients when interacting with healthcare payers and providers? Learn about trends in patient experience pulled from Avtex’s 2021 Omnichannel Healthcare Experience Report.

Premium Webinar

Peer-to-Peer Panel: Creating a Better Healthcare Experience in the Post-Pandemic Era

Hear from industry experts as they discuss key trends in healthcare and identify opportunities for healthcare organizations to enhance the patient and member experience.

Other Industries

Credit Unions

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Financial Services

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