by Larry Mead, Kate Kompelien and Kurt Schroeder
Amanda KwokCo-Founder, Chief Experience Officer at arcana
Amanda Kwok is a Toronto-based CX leader and entrepreneur, obsessed with making people's days. Growing up, Amanda dreamed of starting her own hotel chain, and even convinced the founder of Four Seasons to mentor her. Amanda started her career in management consulting at Bain, went on to launch a popular fitness and networking event series called the Social Sweatwork, then entered the hospitality world where she led the Customer Experience teams for Sonder and Oasis Collections.
Today, Amanda is the Director of Customer Experience at a fintech company called Wave, where she leads a 40 person CX team dedicated to helping small business owners achieve financial confidence