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Experience Points

Shep Hyken

Motivational customer service keynote speaker, expert and author

Discover how memorable moments create loyal and vocal customers, how getting to know your customer will make them a customer for life, and how the most successful companies make CX a part of their culture.

Shep Hyken is a customer service and experience expert, an award-winning keynote speaker, a New York Times and Wall Street Journal bestselling author, and the Chief Amazement Officer of Shepard Presentations. Shep works with companies and organizations who want to create amazing experiences and build loyal relationships with their customers and employees.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with an entertaining presentation style that creates exciting programs for his audiences.

Avtex Thoughts On This Episode

Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss key takeaways, and share what stood out about creating exceptional customer experiences from the ground up. In this episode, they discuss evolving customer expectations, connecting with customers emotionally, and the value of CX in the B2B space.

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