by Larry Mead, Kate Kompelien and Kurt Schroeder
Dennis Wakabayashi is the VP of CX Implementation for RR Donnelley, a global business communications firm specializing in the production, execution, and delivery of customer engagement tactics along the entire path to purchase. In May 2020, Dennis was named as one of the top 50 (CX) experts of the decade and rank on social media among the top 150 CX influencers globally. Dennis regularly works with Fortune 500 brands, defining CX strategies and leading tactical implementation with the teams at RR Donnelley. Additionally, as an industry influencer, Dennis shares the latest CX innovations and strategic practices on social media channels with an audience of more than 50,000 followers.