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Experience Points

Part game show, part expert discussion, all Customer Experience.

On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Jay Baer has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince &Convert – provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world’s most important brands.

Jay speaks approximately 60 times per year world-wide, often with lessons about how businesspeople can use today’s shifts in technology and consumer expectations to gain or keep more customers. Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 250,000 marketers each month. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named best marketing podcast by the Content Marketing Awards.

A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers. He’s also one of the world’s top Global Gurus in customer service and customer experience.

Avtex Thoughts On This Episode

Avtex Chief Experience Officer, Kurt Schroeder sat down with Mike Pietig, our Vice President of Healthcare Experience, to discuss our latest Experience Points episode with Jay Baer.

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Rohit Bhargava

Innovation expert, skilled facilitator, and keynote speaker

Rohit Bhargava believes the world needs more non-obvious thinking. He is an innovation and marketing expert, skilled facilitator, and keynote speaker. After a successful 15 year career as a brand and marketing strategist at two of the largest agencies in the world (Ogilvy and Leo Burnett), Rohit became an entrepreneur and has since started three companies, including the Non-Obvious Company where he is currently the Founder and Chief Trend Curator.

Outside of his consulting work, Rohit also teaches his popular signature course on storytelling and marketing at Georgetown University in Washington DC and has been invited to deliver guest lectures at many other prestigious schools including Stanford and Wharton. For the past 16 years Rohit has also been writing his personal “Influential Marketing Blog” which has been featured in global media and named one of the top 25 marketing blogs in the world by AdAge magazine.

Avtex Thoughts On This Episode

Avtex Chief Experience Officer, Kurt Schroeder sat down with Aaron Mosby, our Director of Federal Business Development, to discuss our latest Experience Points episode featuring Rohit Bhargava.

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Shep Hyken

Motivational customer service keynote speaker, expert and author

Discover how memorable moments create loyal and vocal customers, how getting to know your customer will make them a customer for life, and how the most successful companies make CX a part of their culture.

Shep Hyken is a customer service and experience expert, an award-winning keynote speaker, a New York Times and Wall Street Journal bestselling author, and the Chief Amazement Officer of Shepard Presentations. Shep works with companies and organizations who want to create amazing experiences and build loyal relationships with their customers and employees.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with an entertaining presentation style that creates exciting programs for his audiences.

Avtex Thoughts On This Episode

Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss key takeaways, and share what stood out about creating exceptional customer experiences from the ground up. In this episode, they discuss evolving customer expectations, connecting with customers emotionally, and the value of CX in the B2B space.

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Neen James

Motivational keynote speaker, virtual presenter and author

Explore the power of subscription services, the difference between regular and remarkable experiences, and the impact of personalization on customers.

Neen James is the author of nine books including Folding Time and her most recent, Attention Pays. Named one of the top 30 Leadership Speakers by Global Guru several years in a row because of her work with companies like Viacom, Comcast, Cisco, Virgin, Pfizer, BMW, and the FBI, among others.

Neen is a leadership expert who delivers high-energy keynotes that challenge audiences to leverage their focus and pay attention to what matters most at work and in life. Audiences love her practical strategies they can apply personally and professionally, and meeting planners love working with her – they often describe Neen as the energizer bunny for their events.

Avtex Thoughts On This Episode

Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss key takeaways, and share what stood out about how to create exceptional experiences for customers. In the episodes with Neen James, Kurt and John discuss subscription models, satisfying customer needs, a regular vs remarkable experience and how to properly leverage data to build personalized experiences.

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