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Experience Points

Part game show, part expert discussion, all Customer Experience.

On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Neen James

Motivational keynote speaker, virtual presenter and author

Explore the power of subscription services, the difference between regular and remarkable experiences, and the impact of personalization on customers.

Neen James is the author of nine books including Folding Time and her most recent, Attention Pays. Named one of the top 30 Leadership Speakers by Global Guru several years in a row because of her work with companies like Viacom, Comcast, Cisco, Virgin, Pfizer, BMW, and the FBI, among others.

Neen is a leadership expert who delivers high-energy keynotes that challenge audiences to leverage their focus and pay attention to what matters most at work and in life. Audiences love her practical strategies they can apply personally and professionally, and meeting planners love working with her – they often describe Neen as the energizer bunny for their events.

Avtex Thoughts On This Episode

Avtex Chief Experience Officer, Kurt Schroeder sat down with VP of Marketing, John Seeds to discuss key takeaways, and share what stood out about how to create exceptional experiences for customers. In the episodes with Neen James, Kurt and John discuss subscription models, satisfying customer needs, a regular vs remarkable experience and how to properly leverage data to build personalized experiences.

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