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Why Omnichannel for Customer Service?

at Central Time

Dynamics 365 Omnichannel for Customer Service provides a modern, customizable high-productivity solution that allows agents to engage with customers across different channels via a unified interface. The solution makes it easy to streamline customer service delivery and improve the overall experience for customers and agents alike.

In this webinar, our Avtex experts explore the features and functionality of the Omnichannel for Customer Service and demonstrate how to leverage the solution to deliver true seamless omnichannel support to ensure success.

Don’t miss this discussion as we highlight:

  • Difference between Multi-Channel and Omni-Channel
  • Core Functionality and Benefits of Omnichannel for Customer Service
  • Demonstration of full Customer Service journey from customer to agent perspectives.