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Understanding the Impact of Poor CX

from - Central Time, Microsoft Envisioning Center - Edina, Minnesota

Measure the impact of poor CX and turn the results into actionable insights with Dynamics Customer Insights.

It’s common knowledge that poor customer experiences can cost businesses financially, both in terms of lost customers and prospects, as well as in the loss of repeat transactions. The effect of poor customer experiences can extend far beyond these immediate losses.

Unfortunately, many organizations are so focused on the dollars and cents impact of poor customer experiences that they fail to realize the deeper impact. In the first of its kind, Microsoft & Avtex are bringing together like-minded people to share their thoughts on what constitutes poor CX and the various ways it affects organizations. We'll explore how companies can measure the impact of poor CX and turn the results into actionable insights.

Join us on February 26th from 9:00 am to 11:00 am at Microsoft’s Edina Offices to explore how companies can measure the impact of poor CX and turn the results into actionable insights!

  • Drive better ROI through data-based decision making
  • Build a true 360 profile of your customers leveraging the power Dynamics Customer Insights
  • Creating customer loyalty through personalized interactions
Register

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