The Benefits of Performing a Contact Center Re-Design

It goes without saying that 2020 was a challenging year for financial institutions. 2021 is a new year, bringing new opportunities to build more meaningful connections with your account holders. This webinar will address ways your institution can improve all aspects of the contact center experience (e.g., self-service capabilities, handle time, and fraud mitigation) to positively impacting experiences for your employees and account holders.

Attend this webinar to:

• Leverage cutting-edge tools and processes that maximize resources and reduce costs
• Reduce friction across all servicing and engagement channels to elevate the experience for your staff and account holders
• Design easy, interactive systems and processes to drive efficiency, lower costs and increase productivity

Webinar Presenters:

• Tiffany Moses | Financial Services Account Executive for Avtex
• Becky Roemen | Manager, Customer Experience Solutions for Avtex