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Avtex + CU NextGen: Process Automation Deep Dive – RPA & Conversational AI Demo

at Central Time

Join an exclusive presentation with Avtex and CU NextGen, a CUSO dedicated to bringing next-generation technology to credit unions, to hear what innovations top-performing credit unions are leveraging to increase operational efficiencies and facilitate a better, more connected experience for your members and staff. The final webinar in this 3-part series will focus on the process automation capabilities offered by the CU NextGen platform.

During this webinar, we will demonstrate how Robotic Process Automation (RPA) can play a significant role in automating routine tasks, allowing members to receive consistent service through any channel. Taking that a step further, we will explore how the technology can be leveraged to perform the same tasks as your Contact Center agents through a combination of self-service forms, or even a conversational AI bot, used to capture requests and robotic process automation to complete back-end processes.

Webinar Discussion Topics:

  • Card Transaction Dispute Automation
  • Address Change Automation
  • Automating Card Reordering
  • Conversational AI for Consumer Loan Applications, Appointment Setting and Inquiries

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