A Conversation Between Experts: The Art of Customer Journey Orchestration
by John Seeds and Karl Phenix
Case Study LifeGift
Avtex Guides LifeGift to the Cloud
The Problem
LifeGift is the designated organ procurement organization for north, southeast, and west Texas. Recently, LifeGift needed help transforming its contact center to better meet the needs of employees performing life-saving organ procurement activities.
The Solution
Avtex helped LifeGift transition to Genesys Cloud. To help LifeGift overcome the challenges associated with the process, Avtex worked closely with the LifeGift team to develop a comprehensive and detail implementation plan. This collaborative approach helped ensure that all aspects of the switchover were addressed, including technology deployment, user training and cross-platform integrations. In the end, the migration went smoothly with little impact on LifeGift's end-users.
Solutions Applied
Genesys Cloud has provided an instrumental tool during the pandemic, improving our capabilities and allowing us to transition seamlessly to a work-from-home environment. Avtex has supported us with everything we need to facilitate a successful and timely implementation.Michelle Gilbert – Director of Communications Center for Donations
Avtex helped LifeGift execute its implementation process on time and without significant issues. The successful implementation left the team at LifeGift pleased with the seamless experience and surprised at Avtex team’s ability to exceed expectations. Since the implementation, the team has enjoyed the benefits of the cloud, despite that experience being launched by the COVID-19 pandemic.
