Case Study iQ Credit Union

iQ Credit Union Partners with Avtex to Reinvigorate Employee and Member Experience

The Solution

Realizing their current legacy system could not meet their needs, iQ Credit Union partnered with Avtex to establish robust contact center solutions that would create a frictionless experience.

Solutions Applied

What stood out about Avtex was that they took the time to listen to our answers. Their proactive approach was phenomenal. When it came time to deliver the product, it had everything we were looking for. Their communication made us feel like we were part of the team and not alone.

Ali Migaki, SVP/Chief Retail Officer at iQ Credit Union

The iQ Credit Union team was most impressed with the consultants at Avtex and their commitment to clear communication throughout the planning and implementation processes. They cited close collaboration practices and quick ticket responses from consultants as positive experiences with this project. With a concise action plan, Avtex and iQ Credit Union were able to bring the dream of improved MX and EX of iQ members and employees into reality.

Read the full iQ Credit Union case study

Download the PDF