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Client Stories

See how we’ve driven CX success for leading global brands.

Case Study

Helping AAA of Western & Central New York drive CX success

TTEC Digital worked with AAA of Western & Central New York create to chart a course to its future state vision.

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Case Study

SELCO Credit Union migrates to Genesys Cloud

When SELCO Credit Union decided to transition their contact center to the cloud, they needed answers. Here's how TTEC Digital helped.

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Case Study

Tandem Diabetes Care improves performance with gamification

After implementing Genesys Cloud Gamification, Tandem Diabetes Care saw a 3-minute drop in average handle time.

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Case Study

Leatherman teams up with TTEC Digital to boost CX, sales

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Trusted by leading brands worldwide

“As we’ve launched our new Gamification program, we have definitely seen meaningful improvements to metrics – especially Average Handle Time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our Sales Support teams to implement. The excitement is building in those groups now.”
Steve Mazzella, Director of Customer Technical Support, Tandem Diabetes Care
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