by Larry Mead, Kate Kompelien and Kurt Schroeder
Avtex Helps Netgain Optimize Its Contact Center Technology
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Avtex helped Netgain implement a totally new contact center solution that provided vital features and functionality their old system couldn't match. The new solution offered multichannel access, total contact management and quality monitoring, enabling Netgain to ensure that each customer interaction was efficient and effective.
Our customer-focused goal is ‘high tech, high touch’ and the solutions and support from Avtex helps us take even better care of our customers.Gail Stanger, Vice President of Client Services at Netgain
Since partnering with Avtex, Netgain has seen a significant decrease in call time as well as a significant increase in customer and agent satisfaction. The added features and functionality provided by Netgain's new contact center platform enables the organization to serve customers faster, more effectively and more accurately.