Case Studies

More Featured Case Studies

• More about Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

  Avtex Helps Neighborhood Credit Union Implement New Contact Center Solution

  Neighborhood Credit Union relies heavily on its contact center to support members throughout the Dallas-Ft. Worth area. Unfortunately, issues with their old contact center solution, including a lack of timely updates, limited functionality and increasing prices, made delivering quality member interactions difficult.

• More about Avtex Helps AllRegs Create a New Application to Support Customers

  Avtex Helps AllRegs Create a New Application to Support Customers

  AllRegs provides research and reference and analytical services to mortgage professionals from its extensive content library which spans every aspect of the mortgage industry. Customers subscribe to these services to gain access to a suite of specialized web applications. One of these applications, Market Clarity, began to experience reliability and performance issues.

• More about Avtex Creates Custom Solution to Help Strategic Wave Track Assets in Real-Time

  Avtex Creates Custom Solution to Help Strategic Wave Track Assets in Real-Time

  At any given time, Strategic Wave tracks the location, destination and status of up to 8,000 ISO tank containers, chassis, and returnable cylinder assets on behalf of chemical manufacturers and shippers across the globe. Providing its customers with easy access to updated data regarding these assets is a key aspect of Strategic Wave’s business plan. Unfortunately, the company’s outdated and underpowered customer access application struggled to meet this goal, leaving many customers frustrated.

• More about Avtex Guides Red Wing Shoes Through a Company-Wide Migration to Office 365

  Avtex Guides Red Wing Shoes Through a Company-Wide Migration to Office 365

  Red Wing Shoe’s IT team maintains all of their retail environments and internal systems, including Exchange. The team often found themselves spending too much time troubleshooting issues with their existing on premise Exchange environment and capacity issues within their mail environment, which left little time for other crucial projects.

• More about Avtex Helps Netgain Optimize Its Contact Center Technology

  Avtex Helps Netgain Optimize Its Contact Center Technology

  Netgain’s mission is to improve the patient experience by managing the IT operations of healthcare providers nationwide. Time is of the essence, and it is crucial issues are handled on the first call. Netgain strives to provide exceptional client service, and their legacy phone system was not meeting their high standards. Analysts found they were spending unnecessary time gathering information as to who was calling, adding precious seconds to each call.

• More about Avtex Helps LifeSource Improve Collaboration Using Cloud Technologies

  Avtex Helps LifeSource Improve Collaboration Using Cloud Technologies

  LifeSource works closely with hospitals, transplant centers and grieving families to facilitate the gifts of organ and tissue donation. This process requires timely access to information, reliable communication and detailed tracking of key data points.

• More about Avtex Helps Language Access Network Connect Patients with Trained Interpreters

  Avtex Helps Language Access Network Connect Patients with Trained Interpreters

  Language Access Network connects patients and medical providers with interpreters fluent in more than 210 languages. To better its customers, LAN needed a mobile video-streaming application that can be accessed by patients and medical providers quickly and easily.

• More about Innovative Application Gives Users Real-Time Data Regarding Generator Performance

  Innovative Application Gives Users Real-Time Data Regarding Generator Performance

  For Cummins Inc., bridging the gap between generator reliability and customer satisfaction became a goal of the organization’s efforts to create lasting brand loyalty. With that goal in mind, Cummins set out to create a mobile application that offers customers the ability to track a generator’s status in real-time.

• More about Avtex Helps Fans Track Runners During Twin Cities Marathon

  Avtex Helps Fans Track Runners During Twin Cities Marathon

  Twin Cities in Motion is committed to providing exceptional race-day experiences to runners and fans alike. To reach that goal, the organization went on the hunt for a at cost-effective yet contemporary solution to provide tracking notification services to spectators to improve the fan experience.

• More about Avtex Makes Nautilus Stronger

  Avtex Makes Nautilus Stronger

  Nautilus was in desperate need of shedding process weight, increasing customer service reaction time, building internal coordination and continuing to flex their formidable marketplace muscle. Additionally, Nautilus’ “phone system” needed untangling, streamlining and innovating nationally, internationally and corporate-wide.

• More about Avtex Helps Handyman Connection Manage Their Customer Data More Effectively

  Avtex Helps Handyman Connection Manage Their Customer Data More Effectively

  Handyman Connection is committed to taking the fear and worry out of home projects. By maintaining franchise relationships with countless carpenters, remodelers, tilers and painters across the country, Handyman Connection is able to connect homeowners with the expert needed to get the job done. Unfortunately, Handyman Connection’s outdated customer relationship management system made it difficult to provide the level of service the organization is committed to.

• More about Avtex Guides LifeGift to the Cloud

  Avtex Guides LifeGift to the Cloud

  LifeGift is the designated organ procurement organization for north, southeast, and west Texas. Recently, LifeGift needed help transforming its contact center to better meet the needs of employees performing life-saving organ procurement activities.