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Nationwide Utilizes Avtex's WFM Adapter for Genesys Cloud to Maximize WFM Performance in New Cloud Environment

Nationwide Utilizes Avtex's WFM Adapter for Genesys Cloud to Maximize WFM Performance in New Cloud Environment

Nationwide, an insurance and financial services company, saw a need to create a more agile business model by moving the company's massive contact center footprint to the cloud. To maximize this new cloud solution, Nationwide needed the ability to efficiently ingest detailed contact center data from its new cloud contact center into its Nice WFM tool to make informed scheduling decisions.

Nationwide

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