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Service Corporation International Partners with Avtex to Enhance Their Collections Process and Deliver World-Class Experiences

Service Corporation International Partners with Avtex to Enhance Their Collections Process and Deliver World-Class Experiences

Delivering the experiences customers expect is not always an easy task. For funeral, cremation, and cemetery services providers like SCI, delivering a personalized, smooth customer experience is compounded by navigating families’ most difficult, personal, and challenging times. However, service excellence is engrained in SCI’s company culture and employees will go to great lengths to ensure families have a profound and meaningful experience. In 2020, SCI made the strategic decision to focus on enhancing their collections experience. SCI wanted to assess pain points, collect feedback, and diagnose customer journeys throughout the entire collections process. This strategic investment propelled SCI into searching for a trusted customer experience partner.

Service Corporation International

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