Kurt Schroeder – Chief Experience Officer at Avtex – and Jamie Gomoll – Strategic Account Executive at Avtex - were recently featured in Banking Strategies Magazine talking about how the needs of both customers and employees after the COVID pandemic resulted in new technology decisions, many of which will have long-lasting impacts on the banks’ future operational structure.
Read the full article here.
Recognizing that EX and CX are interdependent is a leadership responsibility. Excellent customer experience can only happen when the employee experience is good as well.Kurt Schroeder, Avtex Chief Experience Officer
Read the full article here on BAI.org