Kurt Schroeder - Chief Experience Officer at Avtex - was recently featured on BAI.com, and shared his thoughts about why developing and delivering personalized interactions to banking customers can help lessen the strain and frustration customers feel during these troubling times.
Read the full article here.
Recognizing that EX and CX are interdependent is a leadership responsibility. Excellent customer experience can only happen when the employee experience is good as well.Kurt Schroeder, Avtex Chief Experience Officer
Read the full article here on BAI.com