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Robert Wakefield-Carl – Senior Director of Innovation Architects at Avtex - was recently featured in Credit Union Business Magazine sharing his thoughts on running a contact center during times of crisis, and why migrating to a full cloud solution should be considered as a long-term defense.

Read the full article here.

Take time to understand how to avoid costly mistakes and streamline implementation of a new cloud contact center solution as you consider a move toward the cloud.
Robert Wakefield-Carl

Read the full article here on