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Robert Wakefield-Carl - Sr. Director, Innovation Architects at Avtex - was featured in Destination CRM giving his insights on how productivity tools in the contact center are advancing to assist remote workforces.

Read the full article here.

Now it’s just a matter of adding another channel to the call you are on. You have to meet customers in the way that they want.
Robert Wakefield-Carl

Read the full article here on destinationcrm.com