by Larry Mead, Kate Kompelien and Kurt Schroeder
Brian Lannan - Vice President of Retail Experience at Avtex was featured in Retail Customer Experience explaining why conversational AI is the future of customer-driven self-service.
Read the full article here.
By incorporating conversational AI into their self-service strategies, retailers can not only create personalized and engaging experiences today but also the insights to innovate and improve the customer experiences of tomorrow.Brian Lannan
Read the full article here on retailcustomerexperience.com