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Becky Roemen - Manager of CX Solutions at Avtex was recently featured in TechTarget talking about the importance of customer experience planning in contact centers.

Read the full article here.

Those that take the progressive view of the contact center as a shared CX service for the organization -- a control hub of experience -- can gain a more holistic view of their customers, as well as richer data on the customer lifecycle.
Becky Roemen

Read the full article here on techtarget.com