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Mike Pietig - Vice President of Healthcare Experience at Avtex - was recently featured on, and shared his thoughts about why communication is critical for great patient experiences in a post-COVID world.

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Mike Pietig headshot
Well-planned and personalized communication ranks highest in importance in the patient experience, by the patients themselves. More effective communication increases patient engagement opportunities, reduces the volume of incoming calls that the organization is receiving (which helps staff focus on the highest priority items and the most critical patients), and lowers the cost to serve patients and maximize resource utilization, which is especially important now, given COVID has put intense strain on providers’ resources and finances. To survive and thrive in the new norm, it’s time for providers to modernize their communications approach.
Mike Pietig, Vice President of Healthcare Experience at Avtex.

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