Archives for Webinar Series

Avtex Training Series: Interaction Desktop Client

Interaction Desktop Client® empowers contact center agents to elevate productivity and performance, as well as provide a higher level of customer service. This instructor led online training teaches Contact Center Agents how to efficiently utilize the Interaction Desktop client to manage direct and Automatic Contact Distribution (ACD) interactions, view basic queue statistics, utilize the robust presence management and directory features and much more. Online Training Details Friday, March 31, 2017 9:00am – 12:00pm CST Cost: $270 (use promo code “PROMO331” for a $45 discount)   No refunds will be made for cancellations within 7 days of the scheduled course date, and can only
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Avtex Webinar Series: The Future Is Here: Real-Time, Omni-Channel Customer Engagement with Thunderhead’s ONE Engagement Hub

Join Avtex Product Evangelist Scott Jansen on April 5, 2017 from 11:00 to 11:30 a.m. CST as he explores the potential offered by Thunderhead’s ONE Engagement Hub. Webinar Overview: Omni-channel customer engagement is dependent on a brand having a complete understanding of their customer’s wants and needs. To do this, brands need to listen to their customers across ALL touch points, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution. It can be easily integrated
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Avtex Webinar Series: Consumer Behavior in the New Expectation Economy

Join Avtex CX guru Chris Munshaw on March 23, 2017 from 11:00 to 11:30 a.m. CST for a look at the factors impacting the decision making process in the modern consumer. Webinar Overview: In the current environment, a company’s competitive advantage will come from a historically underdeveloped asset: the ability to capture and apply insights from your customers. Customers do not live their lives in the silo-like ways by which universities and businesses organize themselves. Yet case study after case study demonstrates that how customers feel is the currency which consumers exchange to inform their decisions, but many firms fail
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