Archives for Technology Optimization

Concierge Service driven by Customer Experience Optimization

Have you ever used the hotel concierge to help you do something exciting in a city you’re unfamiliar with?  I’ve had them be the primary contributor to some very memorable experiences.  It’s not an easy job to know your city and people well enough to deliver a great experience regularly in that role.  It takes a certain knack. Now imagine that you need that knack, but that you won’t have face-to-face access to who you’re providing the experience to and most of the time won’t even be that familiar with the location they are in and what is available there. 
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