Archives for News

Avtex and Genesys Announce Strategic Partnership

MINNEAPOLIS and SAN FRANCISCO – December 30, 2016 – Avtex, an industry leader in Customer Experience (CX) technology and innovation, and Genesys, the global leader in omnichannel customer experience and contact center solutions, today announced a strategic partnership. Avtex joins the Genesys Value Added Reseller network of providers authorized to architect, build, deliver and support the full suite of products and solutions on the Genesys Customer Experience Platform. Avtex helps organizations build trust with customers by creating a holistic and integrated CX strategy.  The company offers a full line-up of CX supporting technologies, including solutions for Contact Center, Customer Intelligence, Business Productivity and
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AthleteTracker App Offers Text Updates for Medtronic Twin Cities Marathon Fans

St. Paul, Minn. – September 28, 2016 – Fans of the Medtronic Twin Cities Marathon and the Medtronic TC 10 Mile on October 9 can follow the progress of runners via text message again this year thanks to AthleteTracker, powered by Avtex, a complimentary application that will send real-time reports on individual runners on race day. Avtex, a provider of customer experience technology solutions, is again partnering with Twin Cities In Motion to bring the state’s premier running events closer to the people following them. Fans can track up to three athletes registered in the marathon or 10 mile. As
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Genesys Acquisition of Interactive Intelligence

Genesys and Interactive Intelligence have entered into a definitive agreement for the acquisition of Interactive Intelligence. Here is the official press release. We at Avtex are very enthused by this merger of two Contact Center powerhouses and working closely with analysts and the executive teams at ININ and Genesys to align Avtex as the model partner in this new organization.  Not only is Genesys excited about Avtex’s top partner status with ININ (Chairman Award, Cloud Pace Setter, Platinum Elite, Multiple Partner of the Year Awards…), they love the fact that we are exclusive with ININ and don’t have what they
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Avtex Achieves the 2016 Inner Circle for Microsoft Dynamics

MINNEAPOLIS, MN – July 14, 2016 – Avtex has achieved the prestigious 2016 Inner Circle for Microsoft Dynamics. Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft global network of partners. Inner Circle members have performed to a high standard of excellence by delivering valuable solutions that help organizations achieve increased success. 2016 Inner Circle members are invited to the Inner Circle Summit, taking place in St. Pete Beach, Florida, in October 2016, where they will have a unique opportunity to share strategy and network with Microsoft senior leaders
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Avtex receives SOC 2 Report Controls Over Security and Availability

MINNEAPOLIS, MN – April 27, 2016 – Avtex, a provider of integrated interaction solutions, announced today that they have undergone a Type I Service Organization Control 2 examination resulting in a CPA’s report stating that management of Avtex maintained effective controls over the Security and Availability of its Hosting and Managed Services. The engagement was performed by Linford & Company LLP. A SOC 2 Type I report is designed to meet the needs of existing or potential customers who need assurance about the design of controls at a service organization that are relevant to the security and availability of the
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Avtex Acquires Webfortis

Big news at Avtex! We’re excited to announce our acquisition of Webfortis, a dedicated Microsoft Dynamics CRM partner headquartered in San Francisco. For over 15 years Webfortis has been designing and building custom CRM systems for every industry. As a Microsoft Gold Partner, Webfortis is a nationally recognized thought leader in system integration and an expert in deploying software applications across the Microsoft product lines, including Office 365, SharePoint, Parature, Power BI, Dynamics Marketing, Social Engagement, and SQL Server. Built around a strong partnership with Microsoft and a dedication to maintain their technological edge, the Webfortis commitment to quality and customer
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