Archives for Events

Avtex Training Series: Interaction Desktop Client

Interaction Desktop Client® empowers contact center agents to elevate productivity and performance, as well as provide a higher level of customer service. This instructor led online training teaches Contact Center Agents how to efficiently utilize the Interaction Desktop client to manage direct and Automatic Contact Distribution (ACD) interactions, view basic queue statistics, utilize the robust presence management and directory features and much more. Online Training Details Friday, March 31, 2017 9:00am – 12:00pm CST Cost: $270 (use promo code “PROMO331” for a $45 discount)   No refunds will be made for cancellations within 7 days of the scheduled course date, and can only
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The Power of Document Generation with Nintex — April 5th

The Power of Document Generation with Nintex Join Avtex SharePoint guru Brian Caauwe an April 5th as he offers insights into the challenges of document generation within Office 365, and solutions for overcoming them. Event Description Document generation capabilities in Office 365 are limited. Organizations can drown in dated processes, tribal knowledge and segmented tools when generating and sharing critical documentation. Nintex and Avtex have partnered to bring a solution showcase to Minneapolis focused on document generation in a more productive business. Utilizing Nintex technologies, Avtex enables you to quickly automate the creation of important documents such as contracts, invoices,
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Avtex Webinar Series: The Future Is Here: Real-Time, Omni-Channel Customer Engagement with Thunderhead’s ONE Engagement Hub

Join Avtex Product Evangelist Scott Jansen on April 5, 2017 from 11:00 to 11:30 a.m. CST as he explores the potential offered by Thunderhead’s ONE Engagement Hub. Webinar Overview: Omni-channel customer engagement is dependent on a brand having a complete understanding of their customer’s wants and needs. To do this, brands need to listen to their customers across ALL touch points, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution. It can be easily integrated
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Join Us For March MNSPUG — Wednesday March 8

Business Apps and Processes with Microsoft PowerApps, Flow and SharePoint Not every business problem can be solved with off-the-shelf solutions, and developing custom solutions has traditionally been too costly and time consuming for many of the needs teams and departments face—especially projects that integrate across multiple data sources or require delivery across multiple devices from desktop to mobile. As a result, too many technology needs end up unsolved or under-optimized. People piece together spreadsheets, email chains, silo-based workflows and manual processes to fill in the gaps. While SharePoint workflows can help, they are often viewed as difficult to create and
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Avtex Webinar Series: Consumer Behavior in the New Expectation Economy

Join Avtex CX guru Chris Munshaw on March 23, 2017 from 11:00 to 11:30 a.m. CST for a look at the factors impacting the decision making process in the modern consumer. Webinar Overview: In the current environment, a company’s competitive advantage will come from a historically underdeveloped asset: the ability to capture and apply insights from your customers. Customers do not live their lives in the silo-like ways by which universities and businesses organize themselves. Yet case study after case study demonstrates that how customers feel is the currency which consumers exchange to inform their decisions, but many firms fail
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Avtex SharePoint Expert Brian Caauwe to Host Sessions at InspireX 2017

We’re headed to New Orleans next week for InspireX, Nintex’s annual partner and customer conference! We’re proud to be a sponsor and our very own SharePoint expert, Brian Caauwe, is doing two sessions! The Power of Document Generation in Office 365 Document generation capabilities in Office 365 are limited. Nintex, combined with Drawloop, will enable you to quickly automate the creation of important documents such as contracts, invoices, certifications and much more. Combine the document generation capabilities with the power to connect to external systems such as Dynamics CRM, DocuSign and Yammer which can create a holistic solution to streamline
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Join Us For February MNSPUG — Wednesday Feb. 8

SharePoint Governance and Best Practices Governance and Best Practices are amongst the most commonly used buzz words around the SharePoint platform. This month we will discuss what makes Governance work or fail, how Best Practices evolve over time and are NOT always the same for each deployment or organization. Be prepared to share your stories around Governance and Best Practices for your organization, more specifically what works and WHY it does. Date: February 8, 2017 Time: 9-11:30 a.m. Location: Microsoft Technology Center 3601 76th Street W 6th Floor Edina, MN 55435  
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Customer Appreciation Event Chicago

As you’ve likely heard, Genesys recently acquired Interactive Intelligence. Avtex has been a longtime Platinum Elite Partner with Interactive Intelligence and is now a partner of Genesys. We are the premier support partner of Interactive Intelligence, and that isn’t changing. Join us on January 17th for an afternoon with Avtex! Our CEO George Demou will share his thoughts and insights on the acquisition and new partnership as well as share our goals with Genesys in the future. We’ll also discuss the combined Genesys and Interactive Intelligence product portfolio, industry trends, and The Art of the Possible. Join us on January
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