Archives for Customer Engagement

The Correspondence Management Conundrum – Part 3

Avtex Helps Public Sector Agencies Manage High Volume Citizen Interactions Choosing the Right CMS System for Your Agency’s Unique Needs The wide range of correspondence and customer relationship management solutions available on the market can make it challenging to identify the best fit for your organization. There are some key factors to consider, however, that may help you make an informed decision. Choose a correspondence management solution that: Provides exceptional service and user experience. You need a platform that is consistent across familiar systems, like the Microsoft Cloud. Avtex offers CMS solutions that integrate with productivity and collaboration tools that
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Enjoy the Best of Parature within the Microsoft Ecosystem

Avtex Streamlines the Migration from Parature to Microsoft Dynamics 365 Since the acquisition of Parature in 2014, Microsoft has invested heavily in understanding the unique challenges associated with Customer Relationship Management platforms. Three years working with Parature’s extensive customer base has given Microsoft the insight needed to tackle the complex customer service marketplace. The insight gained during the research phase has been instrumental in the development of Microsoft Dynamics 365, the latest and greatest of business platforms from Microsoft. According to Microsoft, Dynamics 365 unifies CRM and ERP capabilities – in short, a unified platform to run your business with
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The Correspondence Management Conundrum – Part 2

Avtex Helps Public Sector Agencies Manage High Volume Citizen Interactions CRM to the Rescue Agencies within the public sector face the challenge of addressing hundreds of inquiries and requests from other agencies or directly from citizens daily. Fortunately, there are answers to these challenges, including correspondence management solutions. What are correspondence management solutions? At the basic level, correspondence management solutions, or CMS, are technology solutions that manage the process of accepting, classifying, storing and routing incoming requests throughout an organization. In many cases, these solutions are comprised of several pieces of technology, most often built upon a larger foundational Customer
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The Correspondence Management Conundrum – Part 1

Avtex Helps Public Sector Agencies Manage High Volume Citizen Interactions Exploring the Challenges of Correspondence Management Consumers today expect a high level of service from the companies they do business with. Public sector agencies are no exception – in fact, many citizens expect a higher level of service and increased efficiency from the municipal, state and federal government agencies their taxes help to fund. For many government agencies, meeting citizen expectations is a challenge, especially when it comes to managing the sheer volume of incoming correspondence from constituents, businesses and other agencies. The average government agency fields hundreds of requests
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Mind the Gap: Overcoming the Top 10 Adversities of Technology Implementations

Despite numerous universal external hurdles, there are 10 main, internal challenges that need to be addressed in order to achieve a successful technology implementation. A word of caution for corporate executives: Mind the implementation gap. Most managers know that strategic implementation of technology projects is critical to their organizations’ high-performance objectives. CLICK TO DOWNLOAD:
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Connecting Microsoft Dynamics 365 with Power BI

Use Power BI with Microsoft Dynamics CRM Online Creating and sharing Power BI reports are a powerful new way to work with Microsoft Dynamics 365 data.  As a tightly coupled cloud service, Power BI works with Microsoft Dynamics 365 to provide data analytics and highly informative, actionable, and interactive data visualizations. As discussed in a previous blog, the easiest way to get started using Power BI with Microsoft Dynamics 365 is to use the freely available Content Packs.  Microsoft Power BI has a desktop application for when more advanced and customizable data analytics are required. Getting Started If you would
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Microsoft Dynamics 365 Content Power Pack for Power BI

Creating and sharing Power BI reports are a powerful new way to work with Microsoft Dynamics CRM data.  As a tightly coupled cloud service, Power BI works with Microsoft Dynamics 365 (inclusive of Microsoft Dynamics CRM Online) to provide data analytics and highly informative, actionable, and interactive data visualizations. The Microsoft Dynamics 365 Content Packs for Power BI allows you to easily access and analyze your data from prebuilt dashboards and reports using an OData feed. Getting Started To get started you will need a Microsoft Power BI account and access to your Dynamics 365 instance. How to connect  
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Business Intelligence (BI), and how can you use it to benefit your organization?

First, what is Business Intelligence? Plugging this and similar questions into Google returns over 72 million results; suggesting the definition of Business Intelligence is rather broad. Distilling those broad definitions, Business Intelligence is the methodology to use data, either the company’s own data, external data sources, or a combination of both, to gain insights into the problem domain, and with those insights to gain a competitive or knowledge advantage. Based on our experience Business Intelligence is not just a term that represents Reports and Dashboards that help organizations better understand their data. That is only a portion of the overall
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