Monthly Archives April 2017

Avtex Achieves Type II AICPA Service Organization Control (SOC) Compliance

MINNEAPOLIS, MN – April 27, 2017 – Avtex, a provider of integrated interaction solutions, announced today the successful completion of the Type II SOC 2 compliance process. This certification comes on the heels of the organizations achievement of Type I SOC 2 in April of 2016. “The addition of Type II certification demonstrates our ongoing commitment to mitigating potential risks associated with Security and Availability,” said Eric Van Heel, Vice President, Cloud Solutions Support. “SOC 2 also demonstrates to our customers that we have taken real steps to insure we follow industry best-practices to safeguard their systems and data.” According
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Kurt Schroeder Joins Avtex as Chief Experience Officer

At Avtex, we are focused on continually improving our ability to offer clients the best possible support and service. We accomplish this goal by hiring the best and the brightest, adding new solutions and service offerings, and expanding our internal knowledge of our technology and partners. I’m pleased to announce that Kurt Schroeder has joined the Avtex team as our Chief Experience Officer. In his new role, Kurt will lead the development and growth of our CX practice. Kurt comes to us from Baker Tilly, LLP where he developed the Growth Strategies into a national practice. The Growth Strategies practice
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The Correspondence Management Conundrum – Part 3

Avtex Helps Public Sector Agencies Manage High Volume Citizen Interactions Choosing the Right CMS System for Your Agency’s Unique Needs The wide range of correspondence and customer relationship management solutions available on the market can make it challenging to identify the best fit for your organization. There are some key factors to consider, however, that may help you make an informed decision. Choose a correspondence management solution that: Provides exceptional service and user experience. You need a platform that is consistent across familiar systems, like the Microsoft Cloud. Avtex offers CMS solutions that integrate with productivity and collaboration tools that
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The Modern Contact Center

Your contact center carries a heavy burden. It must be capable of supporting countless customer interactions across multiple channels. Avtex is bringing two pros to Dallas to talk about how the digital transformation is evolving the Modern Contact Center environment. The ultimate goal of a combined infrastructure is to be able to personalize each customer engagement.  This “360 degree” customer view is often discussed but hard to achieve. Join Microsoft, Sprinklr and Avtex as we break down the integrated digital ecosystem of the Modern Contact Center. Date: May 24, 2017 Time: 3:30 p.m.-6:30 p.m. Location: Top Golf 3760 Blair Oaks Dr The Colony, TX 75056 Register
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Avtex Hires Chief Experience Officer

MINNEAPOLIS, MN – April 18, 2017 – Avtex, a provider of integrated interaction solutions, announced today that they have hired Kurt Schroeder as Chief Experience Officer. Schroeder will lead the development and growth of the customer experience practice. Prior to joining Avtex, Schroeder was a Principal at Baker Tilly, LLP where he developed the Growth Strategies into a national practice. The Growth Strategies practice focused on improving top line revenue through sales effectiveness, marketing effectiveness and customer experience.  Over the past 25 years he has had responsibility for developing and leading consulting organizations of varying sizes concentrating on customer interactions,
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Avtex Webinar Series – The True North for CX – Your customers prefer ease over delight

Never has it been easier or cheaper for your customers to leave you. So how do you keep your customers happy when their expectations outpace your budget and capacity? The most progressive CX leaders know that the old methods of gaining and retaining customer loyalty no longer work, and attempts to delight customers have diminishing returns. The only way to win a customer’s loyalty is to deliver an experience that feels as effortless as possible. How do you write the new Customer Experience Playbook? How do you keep costs low, customer satisfaction high and profits growing – at the same
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Explore the Power of the Microsoft Cloud

Cloud Business Alignment Workshop Let Avtex Help You Get the Most Out of the Microsoft Cloud The Microsoft Cloud presents significant opportunity for organizations to improve access to information, streamline business process and encourage collaboration. The cloud’s faster iteration cycle delivers capabilities to users more rapidly than ever before, making it possible to continually improve available toolsets. The rapid advancement of technology within the enterprise can lead to confusion, however, making it important to keep users informed on available tools and changes to business processes. Avtex leverages a deep knowledge of Microsoft Cloud capabilities and best practices to help you
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The Future is Here: Real-Time, Omni-Channel Customer Engagement with ThunderHead’s ONE Engagement Hub

Webinar Overview: Omni-channel customer engagement is dependent on a brand having a complete understanding of their customer’s wants and needs. To do this, brands need to listen to their customers across ALL touch points, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution. It can be easily integrated with customer ecosystem solutions (i.e. Microsoft Dynamics 365) to enable omni-channel customer engagement. Join this webinar with Avtex and Thunderhead to see the power of ONE.
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Consumer Behavior in the New Expectation Economy

Webinar Overview: In the current environment, a company’s competitive advantage will come from a historically underdeveloped asset: the ability to capture and apply insights from your customers. Customers do not live their lives in the silo-like ways by which universities and businesses organize themselves. Yet case study after case study demonstrates that how customers feel is the currency which consumers exchange to inform their decisions, but many firms fail to adjust. You will gain a better understanding of decision science, “the why of modern consumer behavior,” the driving forces behind purchasing, and how this fits into customer experience. We are
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Enjoy the Best of Parature within the Microsoft Ecosystem

Avtex Streamlines the Migration from Parature to Microsoft Dynamics 365 Since the acquisition of Parature in 2014, Microsoft has invested heavily in understanding the unique challenges associated with Customer Relationship Management platforms. Three years working with Parature’s extensive customer base has given Microsoft the insight needed to tackle the complex customer service marketplace. The insight gained during the research phase has been instrumental in the development of Microsoft Dynamics 365, the latest and greatest of business platforms from Microsoft. According to Microsoft, Dynamics 365 unifies CRM and ERP capabilities – in short, a unified platform to run your business with
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