Interaction Desktop Client® empowers contact center agents to elevate productivity and performance, as well as provide a higher level of customer service.
This instructor led online training teaches Contact Center Agents how to efficiently utilize the Interaction Desktop client to manage direct and Automatic Contact Distribution (ACD) interactions, view basic queue statistics, utilize the robust presence management and directory features and much more.
Online Training Details
Friday, March 31, 2017
9:00am – 12:00pm CST
(use promo code “PROMO331” for a $45 discount)