Monthly Archives March 2017

The Correspondence Management Conundrum – Part 1

Avtex Helps Public Sector Agencies Manage High Volume Citizen Interactions Exploring the Challenges of Correspondence Management Consumers today expect a high level of service from the companies they do business with. Public sector agencies are no exception – in fact, many citizens expect a higher level of service and increased efficiency from the municipal, state and federal government agencies their taxes help to fund. For many government agencies, meeting citizen expectations is a challenge, especially when it comes to managing the sheer volume of incoming correspondence from constituents, businesses and other agencies. The average government agency fields hundreds of requests
Read More

Avtex Training Series: Interaction Desktop Client

Interaction Desktop Client® empowers contact center agents to elevate productivity and performance, as well as provide a higher level of customer service. This instructor led online training teaches Contact Center Agents how to efficiently utilize the Interaction Desktop client to manage direct and Automatic Contact Distribution (ACD) interactions, view basic queue statistics, utilize the robust presence management and directory features and much more. Online Training Details Friday, March 31, 2017 9:00am – 12:00pm CST Cost: $270 (use promo code “PROMO331” for a $45 discount)   No refunds will be made for cancellations within 7 days of the scheduled course date, and can only
Read More

The Power of Document Generation with Nintex — April 5th

The Power of Document Generation with Nintex Join Avtex SharePoint guru Brian Caauwe an April 5th as he offers insights into the challenges of document generation within Office 365, and solutions for overcoming them. Event Description Document generation capabilities in Office 365 are limited. Organizations can drown in dated processes, tribal knowledge and segmented tools when generating and sharing critical documentation. Nintex and Avtex have partnered to bring a solution showcase to Minneapolis focused on document generation in a more productive business. Utilizing Nintex technologies, Avtex enables you to quickly automate the creation of important documents such as contracts, invoices,
Read More

Avtex Webinar Series: The Future Is Here: Real-Time, Omni-Channel Customer Engagement with Thunderhead’s ONE Engagement Hub

Join Avtex Product Evangelist Scott Jansen on April 5, 2017 from 11:00 to 11:30 a.m. CST as he explores the potential offered by Thunderhead’s ONE Engagement Hub. Webinar Overview: Omni-channel customer engagement is dependent on a brand having a complete understanding of their customer’s wants and needs. To do this, brands need to listen to their customers across ALL touch points, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution. It can be easily integrated
Read More

Join Us For March MNSPUG — Wednesday March 8

Business Apps and Processes with Microsoft PowerApps, Flow and SharePoint Not every business problem can be solved with off-the-shelf solutions, and developing custom solutions has traditionally been too costly and time consuming for many of the needs teams and departments face—especially projects that integrate across multiple data sources or require delivery across multiple devices from desktop to mobile. As a result, too many technology needs end up unsolved or under-optimized. People piece together spreadsheets, email chains, silo-based workflows and manual processes to fill in the gaps. While SharePoint workflows can help, they are often viewed as difficult to create and
Read More