Monthly Archives March 2017

The Correspondence Management Conundrum – Part 2

Avtex Helps Public Sector Agencies Manage High Volume Citizen Interactions CRM to the Rescue Agencies within the public sector face the challenge of addressing hundreds of inquiries and requests from other agencies or directly from citizens daily. Fortunately, there are answers to these challenges, including correspondence management solutions. What are correspondence management solutions? At the basic level, correspondence management solutions, or CMS, are technology solutions that manage the process of accepting, classifying, storing and routing incoming requests throughout an organization. In many cases, these solutions are comprised of several pieces of technology, most often built upon a larger foundational Customer
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The Correspondence Management Conundrum – Part 1

Avtex Helps Public Sector Agencies Manage High Volume Citizen Interactions Exploring the Challenges of Correspondence Management Consumers today expect a high level of service from the companies they do business with. Public sector agencies are no exception – in fact, many citizens expect a higher level of service and increased efficiency from the municipal, state and federal government agencies their taxes help to fund. For many government agencies, meeting citizen expectations is a challenge, especially when it comes to managing the sheer volume of incoming correspondence from constituents, businesses and other agencies. The average government agency fields hundreds of requests
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The Power of Document Generation with Nintex — April 5th

The Power of Document Generation with Nintex Join Avtex SharePoint guru Brian Caauwe an April 5th as he offers insights into the challenges of document generation within Office 365, and solutions for overcoming them. Event Description Document generation capabilities in Office 365 are limited. Organizations can drown in dated processes, tribal knowledge and segmented tools when generating and sharing critical documentation. Nintex and Avtex have partnered to bring a solution showcase to Minneapolis focused on document generation in a more productive business. Utilizing Nintex technologies, Avtex enables you to quickly automate the creation of important documents such as contracts, invoices,
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Join Us For March MNSPUG — Wednesday March 8

Business Apps and Processes with Microsoft PowerApps, Flow and SharePoint Not every business problem can be solved with off-the-shelf solutions, and developing custom solutions has traditionally been too costly and time consuming for many of the needs teams and departments face—especially projects that integrate across multiple data sources or require delivery across multiple devices from desktop to mobile. As a result, too many technology needs end up unsolved or under-optimized. People piece together spreadsheets, email chains, silo-based workflows and manual processes to fill in the gaps. While SharePoint workflows can help, they are often viewed as difficult to create and
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