Is Your IVR Old and Tired?

Let Avtex give your IVR a spring cleaning and provide your customers with a fresh, up-to-date experience.

If your IVR has been chugging along untouched for more than two years, or, if your IVR applications have been tweaked and added-to over the years without a comprehensive design review ….it may be time to let Avtex IVR Design Consultants review your prompting, menu structures and error handling.

We can validate your design or make current best practice recommendations to improve your caller experience and increase IVR call retention.  We can also evaluate the voice talent and sound quality, review any gaps in the report information you currently receive and look for additional automation opportunities within your contact centers.

Let Avtex help you optimize your IVR and your caller’s experience within the IVR – the vital front door to your organization.  Contact Avtex  for more information.

Categories: Contact Center and Customer Experience.