Magic Quadrant for Contact Center as a Service

At Avtex, we understand the importance of developing a true omni-channel experience. Our years of experience and strong partnership with Interactive Intelligence have helped us become leaders in helping optimize every point of interaction for your customers.

We are happy to announce that Interactive Intelligence has been recognized as a leader in the new Gartner Contact Center as a Service Magic Quadrant Report. And they’re not just a leader – Interactive Intelligence is positioned furthest overall in completeness of vision, which included evaluations of market understanding, product strategy, and innovation among other areas. And this is their 7th straight year being recognized – and they are the only company to be positioned in the leaders quadrant for both reports.

Download the report here.

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Beth Ingebretson

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Categories: Contact Center.