Stats… motivation or not?

I haven’t done any research on this… yet.  Mostly because it hasn’t become important to me until now.  I’m curious on how other companies use customer surveys to gauge how their technicians or customer service representatives are doing at taking care of the customer.

What is your opinion?  Do you fill out surveys when you receive them, for restaurants, or stores, or any other places?  I fill them out religiously.  Do you think most companies share that info in a meaningful way to their employees?  Is there incentive above and beyond the employees own work ethic?

things to ponder, as I look at my survey results for the month….

Categories: Contact Center and Customer Experience.